Frequently asked questions about security

Security and safety

Here we answer some of the most common security questions we receive from our guests.
How do you manage fire safety and evacuation?

We have fixed procedures for fire and evacuation. All staff receive regular training to deal with this.

Evacuation plans are posted in accordance with the authorities' requirements, as are fire extinguishers. An evacuation alarm is sounded if it is necessary to leave the building and staff are visible in yellow vests.



What measures are taken to protect confidential information?

We operate under the GDPR regarding personal data. Materials and presentations emailed to us are deleted immediately after completion. Recordings from webcasts are deleted after the customer has received their material.



Do you have camera surveillance in the conference rooms?

No, only at the exits.



How do you ensure the personal safety of your guests?

We always have a manned reception desk at the entrance and keep an eye on all guests entering and leaving.



Is there first aid equipment and trained staff?

We have both first aid equipment and defibrillators at reception. All staff receive regular training on how to use it.
In selected locations, there are also boards with first aid kits.



How are emergencies handled at the IVA Conference Centre?

All staff have annual training in ABC First Aid, CPR and defibrillator training. In addition, training in crisis management and fire. We practise this continuously. IVA also has a well-functioning crisis group.



Are there security checks at the entrance?

No control but manned reception that checks all guests entering the property.



Can you adapt security arrangements for special events?

We hire security guards from security companies when needed. Also staff who handle wardrobe with wardrobe tags.



How are IT systems and networks protected against cyber threats?

IVA has its own IT technician and also employs an engineer who works specifically with cyber security. Our firewalls are extremely high. We can arrange for a separate IP address and network if necessary.



Is there secure storage for valuables?

We have a number of lockers in the reception area.



Do you have procedures for handling unexpected events?

Our annual training programmes help us with this. Being in the centre of the city makes us available for the occasional unexpected event, so we have good procedures in place.

We also have security companies patrolling the area who can be on site quickly.



Are there security measures for the car park?

We do not have our own car park and refer to nearby garages.



What security measures should be taken during a conference?

All groups will be given a key to their conference room to lock up during the day. Outerwear and larger bags are left in the wardrobe. If necessary, we can hire security through security companies, for example at annual general meetings. Larger events often have registration of participants on arrival. High-risk participants always have their own personal protection with them.



How are staff trained on security issues?

We have ongoing training in crisis, evacuation, fire and safety for conferences and meetings through Safe Hotels.



How are you managing COVID-19 related restrictions and security measures?

Now that COVID-19 is no longer classified as a public health emergency, we only provide hand sanitisation and disinfection for surfaces in all premises and public areas.



What security protocols do you have in place for events?

This depends entirely on the size of the conference and the participants. We also often adapt to the protocols of foreign delegations.



Are security staff available during conferences?

We hire security from companies that work in this field.